WavPlayer Icon

 WavPlayer for Android

Frequently Asked Questions

and other troubleshooting help

How do I contact the developer?

    Contact information is available from the WavPlayer details screen in the Android Market, or while playing a file with the WavPlayer application itself choose Menu > Settings > Instructions / About, or click the WavPlayer icon from your Home screen and choose Instructions / About.

I paid for the application in the Android Market but it will not download or install

A recurring problem with the Android Market is the failure to authorize the purchase or to complete the download of the application. Unfortunately, there is very little that I (or any developer) can do. Try one or more of the following suggestions:

  • Login to the Google Play website using the same GMail account that is registered on your phone to make the purchase. The application will be pushed to your phone.
  • Cancel the download (not the purchase) and then restart the download again.
  • Run the Google Talk app from your phone ('Talk' application) and sign in.
  • Run the YouTube app from your phone, choose Menu > My Channel, and sign in using the same Google account that is registered in the Market.
  • Reboot your phone

Once the application has been paid for in the Market you can uninstall and reinstall the latest version at any time without an additional charge.

If none of these suggestions work, please see the Android Market Help Center and user forum.

I upgraded/reset my phone and lost WavPlayer but I don't want to purchase it again. What can I do?

According to Google's help pages, if you re-register the phone using the same account that was used to make the purchase, all of your paid applications should be available to you in the "Downloads" area of the Market application. Once WavPlayer has been paid for in the Market you can uninstall and reinstall the latest version at any time without an additional charge.

See the article Retrieving previously purchased applications for additional information.

If you cannot get WavPlayer to reinstall after following the advice above, please contact me and I will work with you to resolve the issues.

I'm having problems downloading email attachments

In my opinion, the default 'Mail' application installed on Android is kinda bad (I'm not talking about Google Mail). For me, I was never able to get the file attachments to work properly. Every time I clicked on the 'Download' button next to the attachment, the resulting file was always zero bytes.

My solution was to install the free K-9 email application from the Android Market. File attachments work properly, and it has many options to customize the interface to my liking. One setting I changed was the maximum amount of data downloaded for each message. I set mine to 512Kb. Now my voicemail attachments download automatically and they open fine with WavPlayer. This setting can be found in the latest release of K-9 by pressing Menu > More > Settings > Account settings > Fetching mail > Fetch messages up to.

I received the error: "Unsupported audio format 0xNNNN"

    There are a large number of compression methods that can be implemented in a .wav file. This error lets you know that WavPlayer is unable to process the file you chose. If you receive this message, please send an email with the format code (0xNNNN) and attach a sample file if you can. I'll try to add support for the format in an update to the application.

I received the error: "Unsupported file type (NNNN)"

    This error lets you know that WavPlayer is unable to process the file you chose. If you receive this message, please send an email with the file type code (NNNN) and attach a sample file if you can. I'll try to add support for the format in an update to the application.

    "Unsupported file type (5)" is an indication that WavPlayer is attempting to use Android's built-in decoders to play the audio file. Please see the Note about partial support for some formats below.

I received the error: "Unable to play this type of audio file"

    This error is probably coming from the built-in music player, not WavPlayer. When you first installed WavPlayer and selected a file to play, you should have seen the "Complete action using" screen where you could click on the WavPlayer application and optionally check a box to "Use by default for this action". If you did not see the "Complete action using" dialog, you may have another application that is set to play audio files by default. You can clear the default application preferences by following this procedure:

    Andriod 2.2: From the Home screen, choose Menu > Settings > Applications > Manage applications > All (tab)
    Android 2.1 and earlier: From the Home screen, choose Menu > Settings > Manage applications

    Choose the application from the list (Music, WavPlayer, etc)
    Scroll down to the "Launch by default" section and press "Clear defaults".

Now when you return to your email application or file manager, click on the file you want to play. If you do not see the "Complete action using" screen, this may mean that the application you are using may not be properly alerting the Android OS about the action it needs to take. Please send an email to let me know (1) what application you were using when you clicked the file, and (2) what is the three character extention of the file you are trying to open. Please attach the file if you can.

Note: If you are attempting to open an audio file from a web browser, you must first save the file to your SD Card (long-press on the link to get the save option) and then use a file manager application to locate the file and open it. The default save location is /sdcard/download, but may be different on your device. A good (free) file manager application is ES File Manager, found in the Market.

I received the error: "Error: File is truncated"

This error indicates that the file you are trying to play is incomplete. Many email readers (K9, Gmail, etc) allow you to specifiy the maximum amount of data downloaded per message in order to save you bandwidth on your mobile plan. To play the file, you must instruct the email application to download the remainder of the attachment. You can do this from within the body of the email you are reading, or change the settings for your email application to increase the maximum amount of data it will download per message.

Note: This error will only be displayed for WAV (*.wav) attachment files. If you try to play a GSM (*.gsm) file and the audio stops before the end of the dialog, follow the instructions above to download the complete attachment and try to play the file again.

My phone seems to hang after pressing the Home key while playing a file

A bug was discovered that caused this behavior and was fixed in version 1.0b. If you are running WavPlayer 1.0 or 1.0a, please update your application through the Android Market.

What types of files does WavPlayer play?

The list of supported file types continues to expand. Currently, the files that WavPlayer can process are aiff, au, flac, gsm, m4a, m4b, mid, mp3, mp4*, ogg, qcp, wav, and wma. For the current list of supported WAV compression formats, see the home page. If you believe that you have an audio file that WavPlayer should be able to process but does not currently work, please attach it to an email and send it to me. I'll review the file and will add support for the format in a future release if possible.

*Note: May not be supported on all devices. See note below about partial support for some formats.

Note about partial support for some formats

WavPlayer will attempt to play any media file it opens. Some formats, like mp3 and 3gp, are universally supported across the Android platform and will play using the built-in Music player or with WavPlayer on all devices. Other formats, like m4a, qcp and wma, can be played back on some phones, however device manufactures may provide support for these additional formats or file types not listed in the table of Core Media Formats supported on Android.

If you received the error "Unsupported file type (5)" or "Unsupported audio format 0xNNNN", your device is not capable of playing the audio file.

Can you add support for FLAC?

Yes! As of WavPlayer 2.2, FLAC is supported.

It's just not working!

Before giving the application a bad review, please contact me via email. I'll do my best to help you troubleshoot your issues, and will give you a refund for your purchase if I am unable to resolve your problem. If you're within the 24 hour refund window, you can process the refund directly through the Android Market on your mobile device.

If you're having problems with downloads, installs, refunds, payments, or Android Market access, please contact the Android Market team through the Android Market Help Center and user forum.

 

     

Keywords: Android Froyo Google WAV WAVE Lingo IMA DVI ADPCM MuLaw uLaw ALaw GSM WAV49 WavPlayer Wav Player